High-Quality Standards: Our Commitment and Promise to You

Posted on May 1, 2021

Even if you are just beginning your search for senior living, you will find that not all senior living communities are created equal. And finding the right community for yourself or someone you love is crucial.

As you weigh your options, choosing a senior living community that meets all your needs on paper is not enough. Before you commit yourself or a member of your family, you need to be sure that the community meets or exceeds your needs, wants and has shown (not just told you) that they can and will deliver on their promises.

The Pavilion Senior Living proudly serves individuals and families throughout Tennessee and West Virginia. Every day, our senior living communities show our commitment to quality in everything we do. And we want to share it with you.

Our Mission at The Pavilion Senior Living

Our mission is to provide compassionate care and high-quality services to seniors. We are committed to improving the quality of life of those we serve and aim to be the most trusted provider of senior care services throughout our senior living communities in Tennessee and West Virginia. At The Pavilion, our focus is on providing care tailored to meet the unique physical, emotional, and spiritual needs of each resident.

No two people are the same. To us, this means that care should not be a cookie-cutter approach but needs to be personalized to each resident. We care for the person, not their condition. By implementing this approach into everything we do, we are equipped to support the whole person and improve their overall well-being.

Core Values or a Promise?

Both. Providing quality care to our residents is our highest priority, and with this priority comes additional values. 

Serving as both our values and our promise to residents and families, the foundation of our care includes:

Trust: We promise to earn your trust by caring for our residents, families, and team members.

Respect: We promise to treat everyone with dignity and respect in all aspects of what we do.

Compassion: We promise to provide compassion and understanding as our residents face daily challenges and participate in the activities of a fulfilling life.

Personalized Care: We promise to care for our residents at the individual and personalized level that each person deserves.

Integrity: We promise to do the right thing for our residents, their families, and our team members.

We implement these core values by connecting with our residents to learn and discover what we can do to better serve them. We form relationships with the members of our communities to develop an understanding of their personal needs and wants.

Our Residents Are Our Biggest Advocates

We would not be “The Pavilion Senior Living” without our residents. How they feel about the community they live in, and the care and support they receive is of the utmost importance to us. Without the feedback from both residents and their families, we would not be able to continue to grow and improve.

Here is what residents in our communities and their family members have to say about us.

“I’m just at peace because I know my mother is being taken care of…We can thank God because we know our mother is getting the best care that she could possibly ever get.”

“Some people think of assisted senior living as a rest home…well, let me tell you, this is not a rest home. This is a place where you can live a full life.”

“One of the things I like most is that the staff is always there for me. They are so kind and thoughtful.”

“I have talked to friends who live in other assisted living communities…. I like mine best!”

Recognized for Our Hard Work

Beyond our core values and the testimonials of our residents, The Pavilion Senior Living has received more prominent recognition for our care and community life. We have proudly received:

  • 2019 Lebanon Publishing Readers’ Choice for Best of Wilson County
  • 2020 Lebanon Publishing Readers’ Choice for Best of Wilson County
  • 2021 Lebanon Publishing Readers’ Choice for Best of Wilson County

At The Pavilion Senior Living, we hold ourselves to the highest standards in all aspects of our communities and strive to be senior living you can trust. 

To learn more about the services and care we provide, including independent and assisted senior living, skilled nursing and rehabilitation, memory care, and respite care, contact a member of The Pavilion Senior Living team or visit our website.